Air Deccan... Complicate n fly !
I have flown Air Deccan quite a number of times and have actually found it decent enough a carrier for domestic travels. It was only recently I had to face the real face of this irresponsible and customer-unfriendly airlines.
We, as a group of 5 ppl, booked our flight from Coimbatore to Hyderabad. Due to change in plans, we had to cancel 4 of the passengers on that ticket and reschedule mine to a later date. I did the rescheduling and had the printed leaf of the same. The other guys cancelled their tickets from the Air Deccan travel desk at Bangalore airport. Here starts the drama. It was very specifically made clear by my friend that the cancellation should not affect the rescheduled passenger (that is me). Even the staff on duty there affirmed that it will not be affected. But they did the perfect wrong thing - cancelled the entire PNR. I was roaming about in deep interior Tamil Nadu and was unaware of all this. The sad part of the story was even my friend who was cancelling the ticket bothered least to reconfirm the cancellation. Blame not them, they were in a hurry for their flight and were happy with the word of the executive in keeping my ticket intact.
For me, this was a costly affair. Not just in terms of the money... time... strain... mental agony... I was jus using Coimbatore as a transit location when returning from Tirunelveli to Hyderabad. Went all the way to airport with a ticket - not knowing that its actually cancelled a week ago - and was sent away from the check-in counter.
The incredible pain was the way Air Deccan people at Coimbatore handled this. I clearly explained them that the tkt was cancelled by mistake by the Air Deccan office at B'lore. He was least bothered about my shouting... in fact I realized that there were already a bunch of dissatisfied and fiery customers yelling at them for different problems.
To my bad luck (it later turned out to be a nice time, is a different story) the flight was presumably running full which denied me the chance to buy a new tkt for the same day. So had to finally book the next day flight and went to my relatives place there.
After all this the flight next day was my worst flight ever till date. They happily rescheduled the flight from 12 noon to 6:30 PM and typical of State-run buses, introduced a new stop in Cochin, delayed the take off from there to attract passengers and finally landed at 9:30 PM at hyd. uffffhhhh.
This made me realize that flying with Air Deccan, the proclaimed *low* cost airline of the recent times, infact is the costliest affair, costing you in all kinds. So here I go, I join the elite club of "will-not-fly-air-deccan-again".
We, as a group of 5 ppl, booked our flight from Coimbatore to Hyderabad. Due to change in plans, we had to cancel 4 of the passengers on that ticket and reschedule mine to a later date. I did the rescheduling and had the printed leaf of the same. The other guys cancelled their tickets from the Air Deccan travel desk at Bangalore airport. Here starts the drama. It was very specifically made clear by my friend that the cancellation should not affect the rescheduled passenger (that is me). Even the staff on duty there affirmed that it will not be affected. But they did the perfect wrong thing - cancelled the entire PNR. I was roaming about in deep interior Tamil Nadu and was unaware of all this. The sad part of the story was even my friend who was cancelling the ticket bothered least to reconfirm the cancellation. Blame not them, they were in a hurry for their flight and were happy with the word of the executive in keeping my ticket intact.
For me, this was a costly affair. Not just in terms of the money... time... strain... mental agony... I was jus using Coimbatore as a transit location when returning from Tirunelveli to Hyderabad. Went all the way to airport with a ticket - not knowing that its actually cancelled a week ago - and was sent away from the check-in counter.
The incredible pain was the way Air Deccan people at Coimbatore handled this. I clearly explained them that the tkt was cancelled by mistake by the Air Deccan office at B'lore. He was least bothered about my shouting... in fact I realized that there were already a bunch of dissatisfied and fiery customers yelling at them for different problems.
To my bad luck (it later turned out to be a nice time, is a different story) the flight was presumably running full which denied me the chance to buy a new tkt for the same day. So had to finally book the next day flight and went to my relatives place there.
After all this the flight next day was my worst flight ever till date. They happily rescheduled the flight from 12 noon to 6:30 PM and typical of State-run buses, introduced a new stop in Cochin, delayed the take off from there to attract passengers and finally landed at 9:30 PM at hyd. uffffhhhh.
This made me realize that flying with Air Deccan, the proclaimed *low* cost airline of the recent times, infact is the costliest affair, costing you in all kinds. So here I go, I join the elite club of "will-not-fly-air-deccan-again".
posted by Naresh Chandrasekaran at
6:25 AM
0 Comments:
Post a Comment
<< Home